Privacy Policy
Cosmopolitan Proptech Consulting LLP (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring transparency about how we collect, use, and disclose your information. This Privacy Policy outlines our practices regarding information we collect through:
- Our website at cosmopolitanconsulting.com (the “Website”), from which you are accessing this Privacy Policy;
- Online contact forms, surveys, or other digital tools we send to you via email or make available through our Website;
- HTML-formatted email messages we send that link to this Privacy Policy; and
- Offline interactions you may have with us, such as phone calls or in-person consultations.
We collectively refer to these as the “Services.” Cosmopolitan Proptech Consulting LLP is a real estate consultancy firm duly certified with RERA licenses and other regulatory approvals to facilitate property transactions for our clients. For additional details about our privacy practices, please consult our associates or real estate consultants.
In this Privacy Policy, the term “including” means “including without limitation,” unless stated otherwise.
Personal Information
“Personal Information” refers to any data that identifies you as an individual or relates to an identifiable individual. We may collect Personal Information when you voluntarily provide it through our Services, including:
- Identifiers: Real name, postal address, email address, telephone number, Internet Protocol (IP) address, date of birth, account name, or similar identifiers;
- Commercial Information: Details about your real estate buying or selling preferences or interests;
- Professional Information: Current occupation, education level, or realtor license number;
- Geolocation Data: Approximate location derived from your IP address or device;
- Device Information: Data from your device, such as contacts, photos, or location, if you choose to share it;
- Account Information: Login details for third-party services (e.g., Google, Facebook) when linked to our Services; and
- Other Information: Any additional data you provide that may be treated as Personal Information under applicable law.
Collection of Personal Information
We and our trusted service providers collect Personal Information in the following ways:
- Directly from You: When you provide it through the Services, such as:
- Completing a user profile or registering an account;
- Requesting a market analysis or contacting us via phone or online forms.
- Automatically: Through your use of the Services, including:
- Cookies, pixel tags, and similar technologies (see “Other Information” below);
- Device and browsing data collected when you interact with our Website or App.
- From Other Sources: Such as:
- Publicly available databases;
- Joint marketing partners who share information with us.
We collect this information to provide, enhance, and personalize our Services, as well as to develop new offerings. If you choose not to provide requested Personal Information, we may be unable to deliver certain Services to you.
Use of Personal Information
We and our service providers use Personal Information for legitimate business purposes, including:
- Providing and Supporting the Services:
- Enabling account access and user support;
- Responding to inquiries or requests via online forms, email, or phone;
- Sending administrative updates (e.g., changes to terms or policies);
- Facilitating messaging features within the Services.
Basis: To fulfill our contractual obligations and comply with legal requirements.
- Marketing and Social Sharing:
- Sending promotional emails or serving ads about our Services and offerings;
- Enabling social sharing features you opt to use.
Basis: With your consent (where required) or based on our legitimate interest.
- Analytics and Personalization:
- Analyzing user preferences to create aggregated trend reports;
- Tailoring content, offers, and interactions to your interests.
Basis: Our legitimate interest or your consent (where required).
- Promotions:
- Managing contests or sweepstakes, with additional rules provided as applicable.
Basis: To fulfill our contractual relationship with you.
- Data Aggregation:
- Anonymizing or aggregating Personal Information for internal use (e.g., improving Services or conducting research), ensuring it no longer identifies you.
Basis: Our legitimate interest.
- Business Operations:
- Conducting audits, data analysis, and fraud prevention;
- Enhancing or developing new products and services;
- Assessing the effectiveness of marketing campaigns.
Basis: To manage our contractual relationship, comply with legal obligations, or pursue legitimate interests.
Sharing and Sale of Personal Information
We may share Personal Information with:
- Affiliates: For purposes outlined in this Privacy Policy;
- Service Providers: To support operations (e.g., IT, payment processing, email delivery);
- Business Partners: Including channel partners, brokers, or regional representatives, where you request it or we have a legitimate interest;
- Promotion Sponsors: For contests or sweepstakes;
- Marketing Partners: For their own business purposes, subject to your choices (see “Choices and Access” below).
You may also disclose Personal Information publicly (e.g., via message boards or chats), which becomes accessible to others.
We do not “sell” Personal Information as commonly understood, but certain disclosures to third parties (e.g., for marketing) may qualify as a “sale” under specific privacy laws. You can opt out of such sharing (see “Choices and Access”).
Other Uses and Disclosures
We may use or disclose Personal Information when necessary or appropriate, including:
- To comply with applicable laws or regulations (domestic or international);
- To cooperate with government authorities or law enforcement;
- To enforce our terms, protect our rights, or ensure safety;
- In connection with business transactions (e.g., mergers or sales).
Basis: Legal obligations or legitimate interests.
Other Information
“Other Information” is data that does not directly identify you, such as:
- Browser and device details;
- App usage statistics;
- Data from cookies or pixel tags;
- Aggregated or anonymized data.
Collection of Other Information
We collect Other Information via:
- Browsers/Devices: Automatically gathered data (e.g., MAC address, browser type);
- Cookies: To enhance navigation, security, and personalization (see cookie details below);
- Pixel Tags: To track usage and measure campaign success;
- Analytics: Using tools like Google Analytics (opt-out at tools.google.com/dlpage/gaoptout);
- Location: Derived from your device for personalized content, with opt-in/opt-out options where applicable.
Uses and Disclosures
We may use or disclose Other Information for any purpose unless restricted by law. If combined with Personal Information, we treat it as Personal Information.
Security
We implement reasonable technical, organizational, and administrative safeguards to protect Personal Information. However, no system is 100% secure. If you suspect a security issue, please notify us immediately at [email protected].
Choices and Access
Marketing Opt-Out
You may opt out of marketing emails by using the unsubscribe link in our messages or contacting us at [email protected].
Your Privacy Rights
Depending on your location, you may have rights such as:
- Access: Request details about the Personal Information we hold;
- Correction: Update inaccurate data;
- Deletion: Request removal of your Personal Information (subject to exceptions);
- Opt-Out: Stop the sale or sharing of Personal Information for targeted advertising;
- Limit Use: Restrict processing of sensitive Personal Information;
- Non-Discrimination: Exercise rights without penalty.
How to Exercise Your Rights
Submit requests via:
- Email: [email protected] (Subject: “Your Privacy Rights”);
- Phone: (+91) 9667716584 or 9667726584.
Include your name, address, contact details, and request type. We’ll verify your identity and respond within 45 days (extendable to 90 days with notice). Appeals can be submitted similarly, with a response within 60 days.
Phone Calls and Text Messages
If you provide your phone number:
- You confirm you are 18+, reside in India or are an Indian overseas, and own or are authorized to use the number;
- You consent to calls/texts (including automated ones) unless prohibited by law;
- You may revoke consent anytime by emailing [email protected] or following text opt-out instructions.
Calls may be monitored/recorded per applicable law. Consent is not required to purchase Services.
Retention Period
We retain Personal Information as long as necessary for the purposes outlined, considering factors like relationship duration, legal obligations, and potential risks. Anonymized data may be kept indefinitely.
Third-Party Services
We are not responsible for the privacy practices of third parties linked to our Services (e.g., Google, Meta). Review their policies separately.
Use by Minors
Our Services are not intended for individuals under 18. Contact us if you believe we’ve collected data from a minor.
Cross-Border Transfer
Your Personal Information may be processed in countries like India, with varying data protection laws. We ensure appropriate safeguards for transfers.
Sensitive Information
Do not share sensitive data (e.g., financial details, health info) unless we specifically request it.
Updates
We may revise this Privacy Policy, effective upon posting. Continued use signifies acceptance. Check back periodically for changes.
Contacting Us
For questions, reach us at:
Cosmopolitan Proptech Consulting LLP
685, Office Tower Vegas Mall, Sector 14, Dwarka,
New Delhi 110075, India
Email: [email protected]
Phone: (+91) 9667716584; 9667726584